Mismanagement

I was on debt review with OneDebt counsel. I was left with 1 account last year which was FNB revolving loan account. I wanted to settle in May 2020 so I requested settlement amount from FNB debt review to my discovery I was in arrears but money was deducted from my account from my debt counsel. I called my debt counsel to their knowledge they were shocked as I was. They tried communicating with FNB but no luck so I requested for proof of payment from my debt collector department and it was send to me, which I submitted to FNB debt review department.

We went back and forth to no success. I decided to throw the towel let my debt counsel deduct money every month till I was done which was in September 2020. My debt counsel request paid up letter from FNB but was told I'm still on arrears for 5months (Feb, Mar, Apr , May, Jun 2020). I skipped paying for those months even though we (me and my debt collector submitted proof of payment but no luck till in January 2021).

I tried checking my credit score after 21days of receiving clearance certificate to my discovery I'm on zero score due to (missed payment on the FNB revolving loan account).

I hereby humbly request for FNB to fix this problem as it was their negligence for not finding those payments.

I want my name to be cleared and get a good credit score.