misled into activating debt protection plan

<p>I received a call a few months ago by a consultant from fnb credit card division offering me a free top up debt protection plan. he insisted that the plan was absolutely free and that there was no catch to it. After such assurance I decided to let him activate it on my credit card as thought that I have nothing to lose. A few days ago whilst going through my past statements I noticed that I was being charged every month for this plan. I tried calling fnb but to no avail. eventually a consultant told me that I needed to email ********** which I did twice already asking them to cancel the plan with immediate effect and refund whatever monies was taken out of my ac, but got no response from them either. It was sheer deceit by the consultant that activated this plan as he misled me into believing that this was a free plan. voice recording can be heard to prove this. </p> <p>I would like this plan to be cancelled with immediate effect and have someone from cr card division to call me with this regard. </p> <p>Nasreen</p> <p> ********** 009</p>