Misled by FNB Funeral Cover – No Premiums Refunded After 3 Years!

I took out an FNB Funeral Plan three years ago at an FNB branch. At the time, I was explicitly told that after 3 years, I would receive a portion of my premiums back — a benefit that helped me choose FNB over other providers.

Fast forward to today: I call to enquire about this payout, only to be told that the benefit doesn’t exist on my policy — and that I would need to upgrade now and then wait another 3 years before qualifying. Excuse me?

This is completely unacceptable. Either I was misled by your staff in-branch, or FNB has quietly moved the goalposts. Neither option is okay.

You don’t get to promise one thing at signup, then change the terms after I’ve paid faithfully for three years. That’s not just poor service — it’s *********.

I want answers. I want this resolved. And I want FNB to stop misleading customers with half-truths at policy inception. You’re dealing with people’s lives and loved ones — not just numbers.