DC
Derek C

1 reviews | Active since Mar 2009

09 Feb 2015, 11:25

Misleads Customers

After filling in the for on FNB's web site to open an account and promised to be called back within 2 business days I put a complaint on hello peter. Then only did somebody call me but the blatantly **** to me. I specifically asked them if I only open a Flexi Fixed Deposit account if I would get access to this account with internet banking and was told this would not be a problem. I was also told I had 90 days to go the bank for fica and the initial deposit and that I would receive a email/sms with the account details. Today they waster over an hour of my time by letting me go to the branch only to be told deposit was required on the same day and there was no way for me to get access to this account on internet banking. This is pathetic service especially considering I wanted to give them my businesses

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2015, 11:44
Official
Hello derek,

Thank you for taking the time to express your concerns and please accept our apologies for any inconvenience caused.

Kindly be advised that your comments have been escalated to the relevant manager to address this matter urgently.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)