Misleading upgrade

I have been Banking with FNB for over 20 years. I recently received a call to "upgrade my card" to their ne Fusion Aspire product. I received a new card and have been using it a few months now. Today I urgently needed my 3 months bank statements. I have all self service channels but they are still useless. Online banking cannot give me an updated 3 month bank statement because they statement date run on the 11th. Same as the app. I decide to go to the ATM , there it is worse, the print screen option is totally grayed out. I tired all the ATMs at the Springs branch.

Eventually a consultant walks out as they are knocking off.. I explain my situation the gentleman tells me that "If I was ever upgraded to Fusion Aspire, I will not be able to print my statement at the ATM, inside they will give me a transaction history they won't be able to give me a proper 3 month bank statement. Does this mean I have to wait for the 11 of December? So this new card I have been upgraded to does not print bank statements at an ATM... so some services are taken way but they do not tell you this at the beginning.