Misleading turnaround times and poor service.

I am frustrated and disappointed with the service that I am getting from FNB. My aunt was trying to deposit money into my account on the 7th of December 2019 at the Bushbuckridge branch.The atm went off because of load shedding. She went inside the branch and completed a claim form and she was told she will receive an SMS on Monday the 9th of December with the reference number but she received the SMS on Wednesday. Since we received the SMS we haven't heard anything from the bank but the SMS said the Complaint will be resolved within 48 hours. I have called their customer care department and sent some emails to them and nothing has been done. I will never use your atm's to make a deposit and will discourage other people to deposit money at your atm's.