Misleading practices!

I went to a branch to downgrade my account but to my surprise i was told a request has been put in and they'll call me... fastforward a few days later ii get a notification that they've closed my request because they tried calling me and im not answering my phone but they never called.End of the month is nearing and it looks like they gonna charge me from the current account which i requested to downgraded.IS THIS INTENTIONAL TO MAKE MORE MONEY FROM ME BY DELAYING?