sN
sindisiwe N

1 reviews | Active since Nov 2016

11 Jul 2017, 15:14

misleading information

<p>I opened a Gold Cheque account with FNB online yesterday, the sales agent who called me said i'll get my bank card within 5-7 working days, which sounded fair. He also emailed me all the forms i need to fill in. So today i filled everything in, i faxed and emailed the salary switching form together with other documents. Now the problem started when i tried to call them on the number provided on the switching form, to confirm whether my documents were received or not, the number does not exist. Ok, so i looked up thier number on the internet, i found it. I called them and the guy i spoked to could not care less about the fact that FNB gives people a number that does not exist. When i asked him how long it would take for my salary to be switched from ABSA he said six weeks, reaally?? Six weeks ?? I was shocked as the guy who opened my account made this salary switching thing sound so easy and efficient. Am very disappointed with FNB. I thoughy i was getting away from a bad situation with ABSA only to go into a worst one. Am getting paid on the 20th i thought by then my salary would have been switched to FNB but no they need more than a month to do that. I've seriously lost my faith in FNB as a reliable and efficient bank. Am soo disappointed with their service. </p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2017, 15:30
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***