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Dzunisani N

1 reviews | Active since Nov 2014

10 Nov 2015, 15:44

MISLEADING INFORMATION

I MADE A LOAN APPLICATION ON FRIDAY 7/11/15 - A LADY CALLED ME LATER AND TOLD ME THAT THE SYSTEM STILL HAD ME AS AN EMPLOYEE, MEANING SHE'D HAVE TO CANCEL APPLICATION AND ID MAKE ANOTHER APPLICATION ON SATURDAY THE FOLLOWING DAY.<br> SATURDAY I DID SO AND ON MONDAY A DOCTOR MOSIA CALLED ME ASKING FOR ID DOCS, PAYSLIPS AND BANK STATEMENTS - I SENT THIS THROUGH TO HIM AND ALSO EXPLAINED THAT I HAVE MOVED BANKS TO ABSA AS I NOW WORK THERE, BUT I HOWEVER TRANSFER MOST OF MY SALARY TO FNB DUE TO THE FACT THAT I STILL PRIMARILY BANK THERE.<br> BY MIDDAY TUESDAY (TODAY) WHEN I FOLLOWED UP ANOTHER LADY ASKED FOR THE SAME DOCUMENTS AND I OBLIGED - I THEN FOLLOWED UP AT 15H30 AND NOW ANOTHER LADY TOLD ME THAT MY APPLICATION WILL BE DECLINED DUE TO THE FACT THAT I HAVEN'T WORKED FOR ABSA (SAME EMPLOYER FOR LONGER THAN 6 MONTHS), SHE THEN PROCEEDED TO SAY THAT THIS IS THE RULE OF THUMBS AND WHETHER OR NOT BEFORE ABSA I WAS EMPLOYED OR NOT THAT DOESN'T COUNT. <br> I HAVEN'T SEEN THIS COMMUNICATION ANYWHERE BEFORE WHEN MAKING APPLICATIONS FOR FACILITIES AT FNB AND WAS DISSAPOINTED AT THE FACT THAT IT TOOK PEOPLE 36 HOURS TO TELL ME OF THIS AND ALSO ONLY WAS I TOLD THIS AFTER CALLING 3 TIMES IN ONE DAY

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Nov 2015, 15:55
Official
Hello jonathanndhove@,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 809589.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)