Misleading information

To whom it may concern

I have funds that need to be cleared on my business account and the payee made contact to your contact centre and was advised it will be complete in an hour, it is 8 hours later and nothing has happened. The funds have not been cleared. I was in a branch myself and was advised that I cannot complete the task because there needs to be verification by the person who sent the money. I write to your because of the urgency that this needs to be resolved.

I have done what was asked of me and listened to the advised turn around times which was a lie, this is unacceptable and should I loose the contract because of this inconsistency this matter will be taken up further.