TP
Thireshan P

1 reviews | Active since Oct 2014

05 Feb 2015, 11:59

Misleading Information

I took out a platinum cheque account with FNB today and when i took out the cheque account i asked the person opening my account about the smart devices specials they running and he said i can call their stores and they will help so i proceeded to do so,when i called them they say i must now wait 2 months before i can get anything from them,the consultant should have told me this,because of this i will rather keep my current account at ABSA than switch over due to misleading information!!!i will take this up with the credit ombud as well if they dont find resolution to this matter

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2015, 12:22
Official
Hello tp30,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 618488.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)