1 reviews | Active since Dec 2016
Misleading data pricing
<p>I app**** online for the unlimited voice calls package end of October. I also wanted the 2gb data package (R95). When I phoned fnb connect call centre they informed me that I cannot get the unlimited voice calls package and the data package on one sim. BUT they assured me that I can still top up data for the SAME PRICE (2gb for R95). When I wanted to top up data mid November, suddenly it cost R245 for 2gb, almost 3 times the price that I was told I will pay. I phoned the call centre and they told me that the R95 was only promotional and ended 20 November- that was the first I heard of it. The data package is still available though. I sent several emails and phoned again and the only response I get is that it was only a promotion. It is unacceptable to me. I feel I have been misled. I also feel that My complaint is not being taken seriously. </p>
