1 reviews | Active since Jun 2013
Misleading contracts
To whom it may concern
Please advise why was R190 debited from my account when I agreed to a 2GB data bundle at R99 only. I did not request for voice and sms bundle allocation.
Please reverse this transaction and put me on what I agreed to over the phone. If you fail to do so, cancel the contract and leave my account alone.
This is theft period. I want my money back.
Regards Palesa
Hello Palesaleesa ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Palesaleesa ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***