Misleading Contract Information and Unfair Data Expiry

I am extremely disappointed with my experience using the FNB SIM card. When I took the contract, it clearly stated that it includes 800 minutes and 15GB of data — nowhere did it mention that the data was temporary or would expire monthly without rol*****.

Now I wake up to find that all my data is gone, including what I didn’t use from last month. This is misleading and unacceptable. You are selling customers **** information and not being transparent about the actual terms of the service.

This kind of practice feels deceptive, and I will be reporting the matter to the Ombudsman for Consumer Affairs. I expect a full explanation and immediate resolution.