1 reviews | Active since Sept 2018
MISLEADING CLIENTS
I am totally upset with the way FNB misleads their clients. I have had my account for more than 25 years old and the SERVICE LEVEL is really bad along with MISLEADING CLIENTS ON THEIR PRODUCTS.
I logged a complaint on the 07/09/2018 to ********** and did not receive a response. I had to call the Premier line again which frustrated me even more.
Change your slogan to HOW CAN WE FRUSTRATE YOU.
Good Day Andrew Naidoo,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Andrew Naidoo,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***