Misleading cheats work for fnb

I was advised that my debit order had been successfully reversed and the money reflects in my account by Mbali on 18.09.2023 at 16:00, when I called back at 17:00 on 18.09.2023 to query why the reversal hasn't been done I was told it would take 40 days. This was not previously explained by Mbali, she told me the reversal was done. I called back on 19.09.2023 to escalate and have the funds reversed to resolve the matter and spoke to Mpho and Manwta (manager) who said they cannot assist and I will have to wait 40 days, this is unfair as I was misinformed/**** to and disadvantaged by your employees incompetence and lack of banking knowledge.

This is extremely disappointing service from FNB, which makes me question how many clients are being disappointed and **** to.