ML
Michelle L

1 reviews | Active since Jan 2018

03 Jan 2018, 13:01

MISLEADING CAMPAIGN RUN WITH NO PROPER EXPLAINING BY THE SALES PERSON AND PATHETIC SERVICE FROM THE SALES PERSON

TOTALLY UNSATISFIED WITH THE PATHETIC SERVICE! FIRSTLY THEY SEND YOU A SMS TO SAY IF YOU MOVE OVER TO FNB YOU GET A DISCHEM VOUCHER, AFTER GOING THROUGH ALL THE EFORT AND PATHETIC SERVICE I COMP**** WITH ALL THE TERMS THEN AFTER A MONTH FNB'S RESPONSE IS (AFTER PHONING NUMEROUS TIMES WITH NO LUCK THEY JUST TRANSFER YOU TO THE NEXT PERSON AND AGIAN AND AGAIN....) THAT YOU DID NOT QUALIFY FOR THE VOUCHER!!!! WHICH I DID!!! PATHETIC AND BAD SERVICE!!!!!!! IF YOU PHONE THE PREMIER BANKING SUITE THEY DO NOT EVEN KNOW ABOUT THE CAMPAIGN AND IF YOU GO INTO THE BRANCH THE PEOPLE THERE DONT EVEN KNOW ABOUT THE CAMPAIGN. SO AFTER THEY HAVE YOU ACCOUNT AND RAISE FEES EEN BEFORE MY CARD WAS ACTIVE, NOW ALL OF A SUDDEN YOU DO NOT QUALIFY!!!!!!! YOU DO NOT GET ANYONE PHONNG YOU BACK. THE SALES LADY ASSISTED ME WAS LESEGO MPSHE, WORST SERVICE EVER FROM A BANK IN MY LIFE!!!!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Jan 2018, 13:44
Official

Hello Michelledelange1,

We truly regret taking note of your experience and the frustration this has caused.

Thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

ML
Michelle L's update04 Jan 2018, 10:28
Reviewer Update
Hi Desiree No one has contacted me since this reply!! I am really frustrated because you dont get any service from anyone at FNB!!!!! This is seriously the worst service I have ever experienced in my life!!!! They just send an email with reference but nothing gets done!!!