misleading calls, do not accept from FNB

I was called from your service department offering me a better interest rate on my credit card.

I then agreed to a credit check only to find out that I have to take an increase of my credit card limit to R68000 to get the better interest rate.

Now this was very misleading as the consultant did not start with this and I feel this is how you guys get clients credit rating and scores all *****ed up.

Check who called me today, I know you can do it as I am aware of the systems you use. I would like a formal apology from the consultant and the manager sorting out their consultants as they cannot mislead clients like this.

In addition to this, I want a copy of the recording.

I am tired of complaining about you guys, this is the 3rd time I am having issues with FNB in 2/3 months and I am fed up.

I am moving my business elsewhere as you guys are pretending to care for me as a client. Take my money but cannot service me properly.