JE
Johan E

1 reviews | Active since Aug 2012

24 Aug 2015, 09:59

Misleading Booking System

I made a flight booking on Kulula's website. By selecting ebucks I am transferred to eBucks Travel's website. Landing page states that I qualify for 30% discount. Need to mention that the flight directly on Kulula's page is cheaper than on the eBucks travel site. Throughout the booking the tab on the right indicates that the price displayed is before discount. I accepted that it will be deducted at the end. It never was. After phoning I was informed that the discount only apply to Kulula flights and not BA flights. No where is that mentioned. Everthing was showing KULULA, EBUCKS and DISCOUNT, except the confirmation page. Thanks FNB for misleading me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2015, 10:02
Official
Hello Johaneng,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 745975.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***