Misleading assistance

I am writing to express my sincere disappointment regarding the service I received from one of your staff members at your Pretoria Central branch yesterday. I visited the branch because I needed assistance with a Z56 form. During the consultation, I was asked to log in to my FNB app. The consultant then informed me that because I am not a student, I needed to change my account immediately, otherwise my account would be flagged and blocked. I explained that I am not employed full-time and do not have a constant source of income, so I did not see the need to change my account. Despite this, the consultant insisted that if I did not make the change, my account would be flagged. In addition, the consultant incorrectly completed my Z56 form, which has caused further inconvenience and concern. She then offered me a savings account. I clearly stated that I did not need one, as I already have a savings account with ABSA. However, she proceeded to open the account anyway. After doing my own research online, I discovered that the FNB yNext account is not exclusively for students, but is available to anyone under the age of 24. This means I was given misleading and incorrect information by your staff member. I am extremely disappointed that FNB staff would mislead clients, incorrectly complete important documentation, and proceed with account changes without proper consent. I would like my account to be reverted back to an FNB yNext account, the incorrectly opened savings account to be closed immediately.