Misleading and unnecessary charges

A while back I received a call from FNB requesting / advising me to switch my account from a standard premier account to a fusion premier account. I was advised that there were no additional Cost implications but that I would qualify for more Ebucks. I consented thereto and my cards and account were subsequently changed to the fusion. I have noticed that my Ebucks level just went down and initially thought it’s because my spending on my credit card which had decreased or some other reason. I recently discovered that i have not been getting any Ebucks for holding a fusion account. The fnb app clearly shows that one receives a 1000 Ebucks if you hold a fusion account. This would then enable me to move up a level and earn more discounts. However fnb has really misled me and perhaps so many other clients. I even recently used my credit card to enter a slow lounge as the last time I checked I had free access. But now my statement reflects that I was charged R250 to enter the Lounge. So all these months I have been cheated as my reward level went down and I have not been given points for holding a fusion account and subsequently forfeited other benefits as well!