Misleading advertising-Disgusting service.

I have spoken to 5 consultants on the app messenger. 1 person Mpho such a lovely lady advised she will call me and then transfer me through everyone else just transferred me through via the chat. Mpho went out of her way to call me and transfer me through. The lady Mpho transferred me through didn't even give her name, sounded tired and moody. Like I care. I've explained to all consultants, nobody can help, I know I'm not in the best financial situation but I need to raise my voice. I haven't been with FNB long but the services it renders sucks. The consultants are lazy and refuse to put customer first as FNB promotes. I've been for over 30 minutes on a call with no assistance. The line is just dead. Disgusting for such a bank. I am looking to close this account and bank elsewhere. I've had enough. Still no resolution to my query and i will not call for assistance because all lines are charged. I am with FNB yet I still have to pay for calling them. I am going to escalate this to hellopeter as well. As this is not the first time. When it's always 1 consultant out of the 50 that is so nice and sincere. But we as genuine customer centric people cannot get the jobs due to "qualifications". Your qualifications means nothing if you can't even greet a customer properly. Irrespective of their credit score or credit record.