1 reviews | Active since Sept 2017
Misleading advertising
I was browsing through the FNB website in the month of March 2017 when I checked out their personal loan section. There was a part indicating that if you switch your personal loan to FNB then you could potentially pay 30% less on your monthly instalment. When I tried applying online I had noticed a question asking if my salary had been paid in to my FNB account for three months; at the time I was not banking with FNB. I opened a cheque account with FNB in the month of April 2017 with the intention of switching my personal loan from my bank at the time to FNB. Three months later when I app**** I was declined and the part which read that one could "pay 30% less on monthly instalments when switching to FNB" was no longer on there. When I called them regarding this they could not give me an answer.I feel that this was totally misleading and so wrong. I am so disappointed.
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
