Misleading Account Upgrades

Item: FNB (First National Bank)
Rating: 1

I am very disappointed with FNB and their Premier Banking. When I was called to ask if I wanted an upgrade I was lead to believe that I would earn more eBucks with a Premier account. This was a complete farce. The sales rep failed to mention that by upgrading from Gold to Premier I effectively downgraded my eBucks earning potential from a level 5 to a level 2. I went from earning 5700eB a couple of months ago to a measly 700eB this past month. I am absolutely livid. I do not appreciate being mislead and going through the process of changing accounts only to lose out. If I had been left alone I would of continued earning my eBucks as I normally do. If FNB does not rectify this situation appropriately I will have to consider changing banks.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Oct 2018, 08:24

Good Day Marcio

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply19 Oct 2018, 08:24

Official

Good Day Marcio

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

27 Oct 2018, 11:42

Thank you for your assistance. The relevant department has been in contact with me and has assisted me in backdating my eBucks earnings and downgrading my account back to FNB Gold. FNB has restored my faith in its services.

's update27 Oct 2018, 11:42

Reviewer Update