MISLEADING A CLIENT ON REFUND DATE MULTIPLE TIMEs(VOICE RECORDING IN MY POSSESSION)

Im absolutely applaud by FNB service. On the 10th of may i requested a refund of R120 from a revolving loan facility which has now ceased to exist. I was assured that a payment will be made in 5-7 working days.i awaited payment. On the 19th of may i had not recieved a notification and proceeded to call fnb on the 20th. They apologised for the delay and stated that the payment will be made the on the 20th of may and latests the 21st of may. I waited until the the 21st of may with no notification. I called fnb and requested to speak to the line manager which they stated he could not be reached. They gave me a number of a man named Wonder Silinda. I tried calling them vut their number is engaged constantly and he does not reply to emails aswell.

Upon my last call, i was called "rude" for stating that fnb has all my details as i am a client so their was no need for them to ask for such. Furthermore, the agent refused to forward me the voice recording in which she states that i should be paid today and refused to call his line manager to explain what was going on. Till today i have not recieved my payment.

I have been with fnb for years now..i think its time to migrate if they can treat me like this.