tL
thabo L
1 reviews | Active since Mar 2015
30 Jul 2015, 13:12
MISLEADING
FNB OFFERED TO UPGRAGE ME TO A PRIVATE CLIENT BANKING, WHEICH I DID. ONE OF THE BENEFITS WAS TO HAVE A PRIVATE BANKER IN THIS REGARD IS DANIE SMIT. SINCE I EMAILED HIM ON 17 JULY 2015 TO ASSIST ME WITH HOME LOAN MATTER, HE NEVER REP****. ON 28 JULY I PHONED AND REQUESTED THE BANK TO APPOINT A NEW PRIVATE BANKER FOR ME, TO DATE HAVENT RECEIVED ANY RESPONSE. WAS THE OFFER MISLEADING OR WHAT? WHY IN THE FIRST PLACE YOU PROMISE TO DO SUMTHING AND IN RETURN YOU DONT COMPLY? OR IS IT ALL ABOUT MONEY OR CUSTOMER SATISFACTION? IM CONFUSED REALLY
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FNB (First National Bank)'s replyOfficial
30 Jul 2015, 13:30Hello lalil,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 731466.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 731466.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply30 Jul 2015, 13:30
Official
Hello lalil,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 731466.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is 731466.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)