Misleading 1 business day feedback Premier banking

Whenever I log queries with the premier banking team on my internet banking, I receive a confirmation email stating that my query has been received and one of the Premier bankers will be in contact with me within one business day. <br> This did not happen when I was travelling overseas in December and this did not happen this week when I needed clarity on a particular issue.<br> This is very frustrating as FNB is a reliable bank, but some services are not delivered or promises lived up to. <br> As the current marketing and advertising of the Premier Account states that the Premier bankers are available and on hand to assist immediately when customers need them - I unfortunately have not been experiencing this.