Mislead into taking cellphone plan

<p>Three weeks ago i opened an FNB acc as capitec was giving me complete run around for months. When opening my acc they offered me a phone that would use cell c network. Firstly i asked is it cell c network or cell c infrastructure and she responded you buy cell c airtime.. Lies! Then next day i find that they never gave me the proper sim for the phone meanjng i don't get my monthly 100mb and minutes. When calling fnb they say im prepaid Nd not registered for a phone. Then im unable to make calls for two days. On top of this the phone keeps heating up and freezing and when discussed at branch they would get someone to collect it. Im now stuck with a phone that heats up, freezes, had to fight to be getting my monthly data and minutes and i cant buy cell c airtime. Im very disappointed by FNB and really want them to fetch the phone so i can get a working device with a network of my choice. Without being bul**** for cancelation fees as i was badly mislead</p>