MISLEAD CLIENTS

Just when you think the one is better then thee other you are surprised and here i was thinking of closing both cheq account and , savings with standard bank and moving it to FNB... REALLY NOW <br> on the 7th August i did an online loan application and the screen gave me a error message i then called FNB loans on *** to find out what to do was first for almost 30 - 1hr posted from pillar to post and lines were cut by agents eventually i spoke to to GUGULETHU which assisted me explained everything to me and then referred me to the branch i then went to the branch and was assisted by a gentleman that assured me after i asked him so many times is everything sorted is everything sorted that all is in order i think he was too in a hurry to leave thee after i was sitting in the branch as from before 4 even left my office early,,, then to my surprise GUGU called me back the 8th explaining that no one assisted me right and she had to recapture my application which we then did ,,,, my only compliant is this since the 7th up until to day nothing has been done regarding my loan application all the agents says is its been processed i mean now really the 48hr period is over