1 reviews | Active since Apr 2015
Mislead by service fees
Can I kindly have assistance please. I upgraded my fnb gold cheque card to a premier cheque account. Banking charges have almost doubled. I do not see the use of the upgrade. I upgraded online and was given a estimate of around R 48 for service fees. Initially it was around R 200 or more, I cancelled the online upgrade, was then prompted online as to the reason for the cancellation and I selected high service fees. The online system then automatically recalculated and reduced the amount to the R48. I prefer the gold cheque. Please assist
Good Day Lucia ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Lucia ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department to investigate and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***