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nS
neralle S

1 reviews | Active since Aug 2018

29 Aug 2018, 16:49

MISLEAD BY FNB SALES AGENT

A sales agent from FNB called me saying that we have approved you for a gold cheque account and a credit card, she said nothing about pre-approval. i asked the lady repeatedly are you sure i am approved 100% she said yes and continued with the call. she then said you will have both your cards in 5 working days, she gave me the fees that will be debited off my account and took my account number. Today the carrier company called me to state my fnb credit card will be delivered, a few hours after a guy called me from fnb stating my application has declined for the credit card. i asked him for details for this he barely said much. he just kept repeating go into your nearest to get more info. i was recommended to bank with FNB as they are really good well first impression wasn't good at all i was misled into becoming a client of fnb and then not getting what was promised on a recorded line.

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Aug 2018, 10:00
Official

Good day Neralle Singh,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

nS
neralle S's update30 Aug 2018, 12:50
Reviewer Update
hi, FNB did contact me but whats the use they had no resolution and their lines are so unclear could barely hear her. All they said was they declined it as per a new credit act, i have checked on the net for this and it is not true. she then said the agent made a mistake well clearly thats not my fault. I expect them to sort out the agreement that i was promised, i dont think the call was even listened to because she did not know how to answer my questions all she said was she will pass it onto the loans department which is clearly not what i wanted as i asked for a credit card. I think they should make sure their systems and their AGENTS are updated accordingly before they decide to call out people.