Mislead!

<p>I have been banking with fnb for over 10 years. I was told to take the fnb phone because it's free and I am on the highest reward level that is why I won't pay. I cannot hear clearly on the phone and I asked for this contract to be cancelled. I was told I need to pay a cancellation fee which I was not aware off. The money they holding in my account may also be affected as per the consultant. I told them this is ridiculous and i was not aware. Firstly this was given to me as "free" secondly I did not ask for this cellphone, thirdly I want a call from a business manager for them to explain is this business sense. I also called the call centre to put me through to a branch manager and I was told the branch managers don't take calls I have to go inside a ban**** "HOW CAN WE HELP" you guys are definitely not keeping up to your logo!! Pathetic service from FNB</p>