Misinforming customers

I spoke to a consultant at FNB, this was during the time where I had a bundled premier Cheque and credit card from them. I had told this consultant that I wanted to close both accounts because I was unhappy about previous bad situations that kept happening with FNB, he advised me to keep the credit card open because I will obtain ebucks from using the card and they go a long way. He even said if I maximize use by going to the stores that give you maximum ebucks I would literally get enough to pay my monthly cost. So I should keep them active. I call them now because my ebucks aren’t reflecting and they said it won’t work because I don’t have the cheque card with it.

This is disappointing because I was not told this by the FNB agent, he said I still would get the ebucks.

I am disappointed because this is one of the reasons I wanted to close my account with FNB. There are a lot of misleading situations with them

I just want the ebucks I Are due to me.