Misinformed consultants offering card upgrades with perks that aren't valid.

Got called to upgrade to a Premier cheque account last month - agreed as it was only a few rand more per month than the gold account and excited that I can get visits to the Slow Lounge. Flying home from JHB tomorrow so I decide to check in the app for my complimentary visits to ensure all will be fine at the airport tomorrow. 0/0 complimentary visits listed in my app. I ask the consultants in app who tell me I need the credit card as well to access this which I was never told on the phone when I upgraded. Not sure why I should pay even a few more rands per month for no pro to myself. Please can someone from FNB contact me to arrange a downgrade back to my Gold account. Extremely frustrated by this. Don't phone your customers to offer them an account upgrade with false promises of new perks we can't even access.