Misinformed and indifferent agents

I have been calling for almost 3 months trying to change my account to a young professionals account I always get told that an agent will call me and it never happens. Today I call and a woman tells me you need to be earning R62500 to qualify for a young professional account. I would like to know which recent graduate in this country earns that much money and funny enough when I check the website it still says you need a minimum of R5500 salary to qualify. FNB is really becoming one of the most useless banks and the staff they have giving information to clients is the main problem. With everyone wanting to leave this bank they really show that they do not care for their loyal clients