Misinformed about Cheque
Very disappointed in the service my husband received yesterday! He had to cash a Cheque from work for his salary, the FNB teller took the Cheque bit didn't ask for documentation stating it is his salary. Now the Cheque has to clear first and in the mean time all our debit orders are bouncing. Who is going to pay for those extra fees?!?!
I find this very unfair towards my husband as he didn't know he needed to provide a payslip, once again, why didnt the teller ask for it?!?!?
I think it's time we both close our FNB accounts and go elsewhere
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Replies (4)0
Replies (4)
FNB (First National Bank)'s replyOfficial
01 Feb 2019, 13:02Good Day Maxine van Noordwyk
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
Best regards,
FNB (First National Bank)'s reply01 Feb 2019, 13:02
Official
Good Day Maxine van Noordwyk
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
Best regards,
's updateReviewer Update
01 Feb 2019, 13:03Good day,
My apologies I just missed your call.
's update01 Feb 2019, 13:03
Reviewer Update
Good day,
My apologies I just missed your call.
FNB (First National Bank)'s replyOfficial
01 Feb 2019, 14:19Good Day Maxine van Noordwyk
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
Best regards,
FNB (First National Bank)'s reply01 Feb 2019, 14:19
Official
Good Day Maxine van Noordwyk
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
We thank you for taking the time to highlight your concerns and in order for us to be able to log a formal complaint can you provide us with the Id or account number upon this information we can forward this matter to the relevant department to investigate this further and contact you with feedback and provide you with assistance. Regards
Hello Peter Team Email address: *** Tel number: ***
Best regards,
FNB (First National Bank)'s replyOfficial
02 Feb 2019, 08:21Good Day,
Thank you for the information provided. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for the information provided. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Best regards,
FNB (First National Bank)'s reply02 Feb 2019, 08:21
Official
Good Day,
Thank you for the information provided. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Thank you for the information provided. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
RegardsHello Peter Complaints Team*** (option one)
Best regards,