DC
Don C

1 reviews | Active since Jan 2013

09 Jun 2016, 07:18

Misinformed!

<p>On the 17th of April i swiped for fuel, i recieved an sms that the money was deducted from my account, fews days later i got another sms for the same fuel at the same location for another transaction of the same amount, i filled in the documents and sent it to the bank for a reversal. Uptill now that money has not been put back into my account although i called about in May and was told to wait for the month end statement. Now this has happened to me again at a different fuel station this week, money taken out twice. I wonder how long this is going to go on for...</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2016, 08:02
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our Relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 939226.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)