Miserably inadequate Service-Business Banking

i had call in about a 3 weeks ago requesting a business acct to be opened which they did, apparently i then sent through all my fica docs to an email that was provided by the consultant which i sent through already 4 times now but its come back that they still do not have it, I have even received my business card but still no letter or anything stating that the acct has been open today i called and was transferred to 3 different people who could not assist me I spoke to a Phila then a Winnie who told me to hold on only after holding on for 20mins transferred me to a lady by the name of fortunate and the she couldn't assist me it seems like FNB has people who are employed that don't know what they doing.

I would really like some feedback around this because now this is just not on ive been banking with FNB over 9 years and this not the service that i expect.

Jen