Miserable Call Agent

Called the FNB call centre, a Jennifer Mohnaesi answered. From our conversation, I could tell she was miserable and disinterested. Asked a number of questions to validate me as the account holder, some question relevant and some not making any sense. She took long to respond to questions, indicating she was irritated.At the end of the call I aksed her if she is always so friendly, to which she rep**** she wasnt friendly as I wasnt friendly.

Not sure who screens your staff and who monitors calls between clients and call agents but this particular agent is no good for your brand. She should not be interacting with customers