Misconduct and cat and mouse game , misleading

20th June e wallet money was withdrawn at AN ATM engen garage in kzn WHILST IN Mafikeng and they say they gonna do follow up and again in deposited Thursday 19th I couldn't access my ewallet with my ewallet CARD THEY SAID s there was ***** in my ewallet my ewallet was flagged but how come they block my acess and I have an ewallet card and today after speaking to Rowan who has an attitude he dropped me and I called again and Mohamed answer and told me am under debt review that's why they holding my money BETWAY EWALLET