miscommunication

On Friday the 13th i order a smart device on my platinum cheque account. On the next Tuesday when i phoned them to check why the courier service Has not phoned me. More then one person told me that my order does not reflect on their side that fnb still needs to send trough the order. This was the same story every time until Thursday after noon. Finally a gentleman was able to inform me that my order does reflect but the status is pending ????? He said that he does bot understand why everyone has been telling me that my order does not reflect. Never the less i was told that the order was pending due to the fact that fnb needed my salary switch forms and debit order forms which was outstanding. Now first of all they do not need it and i know that it is not compulsory. So they sorted out the pending status. So if i knew this was a problem i could have sorted it out on Monday. So on the 18th the order was finally send trough for delivery. So trough out Wednesday and Thursday and today nobody phoned because fnb did not send my new changed number trough as a contact number for the courier service to arrange delivery now my order has been cancelled. Now i have to wait until Monday.