RC
Roxanne C
1 reviews | Active since Jan 2017
05 Feb 2020, 03:06
MIS LEADING CONSULTANT POOR SERVICE
I opened up an Easy Pay Account at the Tongaat Branch ,via a consultant who advised me that I would only pay for a Monthly account fee that includes a funeral policy with it .I now discovered that I have a debit order for the funeral policy ,I have another debit for a sim card that I wasnt advised of a payment ,R60 being debited. I have service charges which are at a high rate and I need some urgent feedback around this.
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Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
05 Feb 2020, 09:49Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply05 Feb 2020, 09:49
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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Roxanne C's updateReviewer Update
05 Feb 2020, 09:51Thank you ,I recieved the first call and I have given my feedback .I'm awaiting the follow up call.Thank you
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Roxanne C's update05 Feb 2020, 09:51
Reviewer Update
Thank you ,I recieved the first call and I have given my feedback .I'm awaiting the follow up call.Thank you
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Roxanne C's updateReviewer Update
06 Feb 2020, 22:14Please provide follow up call.i want to cancel my services and want my reimbur*****t
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Roxanne C's update06 Feb 2020, 22:14
Reviewer Update
Please provide follow up call.i want to cancel my services and want my reimbur*****t