Minus 1 star @ FNB

My husband and I have always banked with FNB ab vcd his family before us. His family business was with FNB since early 1980s and our home loan, cars business accounts, private accounts and 2x teenagers all have accounts with FNB

We have never had ab overdraft facility and always run accounts responsibly

So then I fail to understand why during thurs desperate times they are simply inaccessible and unavailable

Especially with the totally useless and inefficient home loan division

Trying to get hold of anyone is literally impossible Jointly my husband and I have held on waiting to speak to someone for at least 16 hours

And speaking to friends, this seems to be a trend

Furthermore pre lockdown we were suddenly told that the access bond that we have always used and repaid to sustain the business during quiet months was withdrawn without any notification

And now when we would like to chat about pause payments and see how we're can re instate the access bond which we have always had, there is simply no way to contact them

Its extremely frustrating listening to our president saying how the banks are assisting a.m.d talking so much about helping us but in reality FNB is really not interested Or perhaps its just that we don't fit a particular profile

My friend on the other hand who is with a standard bank, has an access bond and had the pause in payment approved with limitations etc obviously but at least she was given the options

Im seriously considering moving across and will definitely talking to others away

Bring back the the service and commitment and high standards of yesteryear please And don't treat us your customers like we have no contact and you have no interest in us the middle incomers

Im interested to see so many complaints Many experiencing the same problem Extreme lack of e empathy