Mind boggling

This morning I spent a total of 55min on the phone with FNB. My ultimate goal was that I needed 2 months bank statements to send to a landlord. Initially I called because I could not log into my online banking because my cell screen was cracked. So about 35min of the call was spent trying to get them to log me into my account after multiple security and validation questions were answered. This method did not work as I was not prepared to change my password that I have had for 5 years. Next I was transferred to someone else who could supposedly provide me with the required statements directly. I had to answer several validation questions again. I think I entered my ID number into the phone 4 times overall. The guy on the phone told me he could not supply me with bank statements because there was an "error". (Whatever that means). He then said alternately he could send me a transaction statement which would be 8 pages long which they would charge me R30 x 8 pages. I told him he was not going to charge me for 8 pages when he could not provide me with a basic service of providing bank statements (30 x 2 months) and asked to speak to a supervisor. After being put on hold for another agonising 5 min he told me that after rebooting his system he is now miraculously able to provide me with the bank statements I requested. He asked for my email. He 'sent' them. They did not come through. I asked him to re-read me my email address several times. I told him I was no longer going to stay on the phone.

AFTER 55 MIN ON THE PHONE --- I STILL DO NOT HAVE MY BANK STATEMENTS!!!!