Mind blown! FNB Life, well done!

The turnaround from being disappointed with FNB Life after-sales service to being stunned with the effectiveness of complaint resolution is challenging to explain in words.

From receiving the first email, until resolving everything, even going as far as to arrange with ebucks to backdate my point, was fast, coordinated and even followed up as confirmed with no hassle.

Nadeema Carrim got in touch with me the same night, even though it was 9 pm. I could not believe it. I am sure she is a valuable member of the FNB Life complaints resolution team.

Quintin Gaborone called me and what was great from his side was that he did not just call to and do the changes. First, he started by making sure he understood the problem, then explaining how he would solve it and finally executed the request precisely as explained. Great job for not just trying to close the issue but understanding exactly what the need is. His attitude towards his work is clearly on an entirely different level.

The star of the show, Ntwanano Shipalana, GEEZ!! He was in communication with me during the whole process. He followed up when he said he would and even went the extra mile by resolving my ebucks problem, which I did not expect to happen. He is so friendly and listened to my whole story, assuring me every time that he would investigate, follow up and make sure once we were done, the topic would be closed until it was. I want to acknowledge Ntwanano Shipalana for his immense input in getting the matter resolved.

Lee Bromfield, the professional manner in which he handled my query must be commended, and clearly, FNB Life is successful because of its focus on customer service. Well done!

I am incredibly pleased with the quality of support provided to me. Such an extraordinary commitment to customer services should be commended highly.