AF
Andrew F

1 reviews | Active since May 2013

03 Jun 2016, 10:42

Milking consumers for money

<p>Last year I had a financial meltdown. Everything went south. So obviously my accounts went to the dogs. Now, I have a million so called attorneys on my backside. This , after quite a few calls to the non existant FNB call centre, which If I may add, I was attempting to call from a hospital bed. Being sent from pillar to post, none of my e-mails were being answered aside from generic nonsense. Eventually this year I am fighting to get my accounts up to date with all my creditors. And still I am asking the same age old question to FNB. Can I simply do a transfer into the accounts that is in arrears? Please, PLEASE take your attorneys that you have sold my accounts to, and tell them to stop phoning me like idiots. My accounts, is with FNB, a registered service provider - not some ten different companies. On top of this horrible experience, I am being told that my Cheque accounts, which I no longer use, cannot be closed. Yet I still have to pay the ****ed banking fees every month from the very same company debiting the accounts, which I could have app**** elsewhere ! I have been to 4 different branches, and I am still to receive proper feedback from one of them! Sis on you FNB, I've been with you for years, your service has become such a dissapointment!</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Jun 2016, 08:03
Official

We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.

They'll be in touch with you to assist as soon as they've received the necessary feedback

The reference for your complaint is 936634.

Kind regards

Complaints Resolution

Celeste Francis

Email address: ***

Tel number: *** (option one

AF
Andrew F's update27 Jul 2016, 07:06
Reviewer Update

Due to the incredible efforts of Aimee, FNB has recovered some credibility in my eyes. My conversion is not based on my opinion of the company, but on my opinion for the massive effort this Lady put into trying to help me. Big kudos to her and the team that are involved in resolving my problems