MESSING UP DEBIT ORDERS

On 24/02/2020 a debit order of R1029.12 was debited from my account by MultiChoice. A few days later, the 27th or 28th of Feb, I get a notification that the debit order was unpaid. I'm failing to understand how this is possible as my account had sufficient funds and I made sure of this.

I called in on the 28th to query, the consultant I spoke to confirmed that there were funds funds in the account. And proceeded to log a query in this regard. He said that the turn around time would be 3 working days.

I have not heard from FNB since and I was promised to be contacted with feedback by Wednesday this week.

This morning, I called in got through to Sibongile, who acknowledged the case that was opened and further looked into the account and also confirmed that there were sufficient funds for the debit order and did not understand why the debit order was returned.

I am currently sitting with disconnected services, where I will be charged a reconnection fee for 3 services which are linked to my DStv account. The bank is saying there's nothing they can do and that the turn around time is 30days!!! How does the bank explain this? You messed up and expect me to wait THAT long! I'd initially asked for the matter to be escalated with the utmost urgency as I'm hugely inconvenienced at the moment.

I need someone to urgently get to the bottom of this and fix it ASAP!!!

Nthabiseng Julia Choma *** *** ***492

I'm frustrated to say the least!