Messed up my ebucks by upgrading check account

I had a Private Clients Cheque Account and a Private Clients credit card, I was on reward level 5 on ebucks. Then without asking me my Cheque account was changed to a Private wealth account. The result being that i am now on reward level 0 as my accounts don't match.<br> I emailed my private banker about it and got no response... Then i tried calling her a few times and each time left a message asking to call me back and that never happened. A few weeks later i called the private clients call center and they said they would sort it out and again nothing happened. Again left it for a month then tried the call center again, and asked that they assign me a new banker and send my request to a manager. It is now a month later and i haven't gotten any contact from FNB ether with fixing my account or giving me the contact details for my new banker.<br>