Messed up contact centre experience

<p>I had a savings card swallowed by an ATM - called the contact centre and assisted by a bright guy Koketso Ramahlabi who cancelled the wrong card - I cannot transact on my accounts for the whole week because of your *********** staff . Get your manpower trained or you will lose a customer of almost 20 years. I received an sms this morning informing me that the card in my purse is ready for collection at the branch. I immediately picked up my phone and called your contact centre again - spoke to tha manger Uvan Hanfraj who promised that there won't be an extra fee for this messs - If I incur any extra fee or inconvenience consider the termination of all my accounts with immediate effect.</p>