Message Account is in arrears-Settl jn advance

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my loan account.

Despite my account being paid in advance and fully up to date, I continue to receive daily SMS notifications stating that my account is in arrears and that payment is required. This is both inaccurate and concerning.

I have ensured that all required payments have been made, and my account is currently settled ahead of schedule. The continued receipt of these messages suggests there may be an error in how my payments have been allocated or how my account status is being reflected in your system.

I kindly request that you urgently:

Investigate and confirm the current status of my loan account Correct any errors related to payment allocation or arrears status Update your system to reflect that my account is not in arrears Stop sending incorrect SMS notifications with immediate effect

Please provide me with written confirmation once this matter has been resolved.

If this issue is not addressed promptly, I will have no choice but to escalate the matter further.